Frequently Asked Questions
Everything you need to know about our understated luxury and effortless style.
What is the Brochu Walker shipping policy?
We offer standard ground shipping on all domestic orders within the United States. Expedited shipping options are available at checkout for an additional fee. Most orders are processed and shipped within 1-2 business days.
How do I return or exchange an item?
We accept returns of unworn, unwashed, and unaltered merchandise with original tags attached within 30 days of purchase. You can initiate a return or exchange through our online portal to receive a prepaid shipping label.
How should I care for my cashmere and knitwear?
To maintain the longevity of our luxury yarns, we recommend hand washing in cold water with a gentle wool detergent or professional dry cleaning. Always lay flat to dry and never hang knitwear to avoid stretching.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping rates and duties are calculated at checkout based on your location and the weight of your order.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as modern payment solutions including PayPal, Apple Pay, and Afterpay for interest-free installments.
How can I find my perfect size?
Each product page features a detailed size guide and specific fit notes. If you are between sizes or need personalized styling advice, our customer care team is available to assist you via email or chat.